FAQ UK

"TrueValue" plan - Now call Sri Lanka for as low as 8.9 pence/min, with trueroots from TATA Communications.

Tariff to Sri Lanka (UK pence/min)
Using Local Access numberUsing Toll Free number
Call any landline in Sri Lanka8.99.9

Click here to choose your Local Access number.

Toll Free number: 0800-635-TATA (8282)

All Product expiry/subscription dates are in Eastern Time (e.g., New York, USA).

How do I enjoy the 8.9 p/m rate to call Sri Lanka?

Trueroots from TATA Communications on occasion of festive season brings you special rate of 8.9 p/m to call SRI LANKA. To enjoy the 8.9 p/m rate, you need to purchase the TrueValue - GBP 10.99 pack .

Customers who subscribe for the TrueValue GBP 10.99 pack during the offer period are eligible to call Sri Lanka for 8.9 pence/minute when using a local access number or 9.9 pence/minute when using a toll free access number. Further, you can call Sri Lanka - Mobile for 8.1 pence/minute when using a local access number or 9.0 pence/minute when using a toll free access number.

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.co.uk
  2. Call CC # 0800-635-8181

The product plan details are:

Total Initial Plan Value GBP 10.99 (We will charge your credit card for GBP 10.99 inclusive of taxes as applicable)
Initial Plan Value Includes:
Initial Talktime Value GBP 10.99 (You can enjoy the special reduced rate of calling on this talk time. Further you can recharge this account with GBP 5, GBP 10, GBP 20, GBP 50, or GBP 100 and enjoy 100% TALK TIME at the special reduced rate of calling to Sri Lanka.)
Initial Validity 12 months (Your initial talktime is valid for 12 months from your date of purchase, and will expire after 12 months unless you recharge your plan by adding more talk time. You may recharge your talk time in the following denominations GBP 5, GBP 10, GBP 20, GBP 50, GBP 100 multiple times and enjoy the special reduced rate of calling for the next one year from the date of last recharge)
Recharge Subscription Validity 1 Year

Please note:

One needs to buy this product at GBP 10.99. With your initial purchase, you will be able to enjoy calling Sri Lanka for 8.9 pence/minute when using a local access number or 9.9 pence/minute when using a toll free access number. Further, you can call Sri Lanka - Mobile for 8.1 pence/minute when using a local access number or 9.0 pence/minute when using a toll free access number. You may recharge the account multiple times, and all recharge amounts will be valid for 1 year from the date of last recharge. If you decide not to recharge your account during the initial 12 month term, any Talktime Value remaining at that time will be forfeited. If you do recharge your account and, any Talktime Value remaining 1 year from the date of last recharge will be forfeited.

2. How many minutes will I get?

You will get 100% amount of GBP 10.99 for calling. Hence,

Minutes to SriLanka
Using local access number only Using toll free number only
Call any landline in Sri Lanka 123 mins 111 mins

Further you can recharge the same account before the expiry of initial validity of 12 months with GBP 5, GBP 10, GBP 20, GBP 50, or GBP 100. Hence you will get up to 1123 mins

Call any landline in Sri Lanka (Minutes to Sri Lanka)
Using local access number only Using toll free number only
Recharge with GBP 5 56 mins 50 mins
Recharge with GBP 10 112 mins 101 mins
Recharge with GBP 20 224 mins 202 mins
Recharge with GBP 50 561 mins 505 mins
Recharge with GBP 100 1123 mins 1010 mins

3. Who can avail themselves of this offer?

This offer is available to existing UK trueroots subscribers as well as new UK trueroots registrations.

4. What is offer duration?

5. What happens when initial product talk time (GBP 10.99) ends/is about to expire?

As soon as you near the expiry of initial validity (12 months from the date of purchase) and/or initial product talk time (GBP 10.99) end, we request you to recharge the same account with GBP 5, GBP 10, GBP 20, GBP 50, or GBP 100; enjoy 100% talk time at special reduced rates for the next 1 year to call Sri Lanka from the date of last recharge.

Any initial product talk time (GBP 10.99) remaining after completion of initial validity (12 months) will be forfeited unless you recharge your account before the expiration of the initial 12 month period.

One can recharge the product multiple times and enjoy the special reduced calling rates to Sri Lanka for the next 1 year from the date of last recharge.

Any product talk time remaining after completion of recharge validity (1 year from the date of last recharge) will be forfeited.

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.co.uk
  2. Call CC # 0800-635-8181

6. How do I buy this product?

If you are a new customer or an existing trueroots customer:

7. I already have balance in my existing account. Can I buy the "GBP 10.99 product plan"?

Yes, why not.

But please note that:

8. I've already enrolled myself for Auto Recharge. Is that applicable for the TrueValue - GBP 10.99 product plan too?

You need to enroll again for auto recharge under the "TrueValue - GBP 10.99 product plan". The auto recharge functionality shall top up the account

The auto recharge you have enrolled earlier will take care of low balance in your main regular account ONLY.

9. I have bought the "TrueValue - GBP 10.99 product plan" and the initial 12 month product talktime/subscription validity is about to expire. I need a grace period. Will I get some waiting time after the 12 month period ends to keep my remaining minutes before I recharge it?

No. As soon as you near expiration of initial validity, we request you to recharge the same account with GBP 5, GBP 10, GBP 20, GBP 50, or GBP 100; enjoy 100% talk time and special reduced rates for the next one year to call Sri Lanka from the date of last recharge.

10. I have bought the "TrueValue - GBP 10.99 product plan". I don't like it anymore. Can I get a refund?

Sorry. We will not be able to entertain any refund for the "TrueValue - GBP 10.99 product plan".

11. I am going to USA/Canada. Can I use this product there too?

Yes. Roaming on this product is allowed. Although special low rates will apply, rates for the "GBP 10.99 product plan" vary from country-to-country.

12. What is the validity of minutes which I received under "TrueValue - GBP 10.99 product plan"?

The validity period of minutes will be 12 months from the date of purchase and one year date of last recharge.

13. Can I call other countries using the "TrueValue - GBP 10.99 product plan"?

Yes. However, rates to different countries (and the available talk time amount) shall vary.

14. I am an existing trueroots customer and want to avail of the TrueValue - GBP 10.99 product plan? Do I need to open a new account or the talktime value shall get credited in my existing account?

Yes. Existing trueroots customer need to open a new account. They can register by transacting on www.trueroots.co.uk or by calling CC # 0800-635-8181 as explained in Ans # 6.