FAQ's UK

1.What is the "Free 7000 minutes plan" offer all about?

Trueroots from TATA Communications brings to you the "Free 7000 minutes plan" on every successful transaction of 200 pounds.

Customers who transact during the offer period are eligible for this offer.

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.co.uk
  2. Call CC # 0800 635 8181

On every successful transaction, customer shall get extra talk time free as per below table.

Plan Talk time (mins) to call India @ 2.9 p/m Additional free talk time (mins) @ 2.9 p/m* Effective rate to call India (p/m)
200 6896 7000 1.45

2. Who all can avail of this offer?

This offer is applicable to existing trueroots subscribers as well as new registrations.

This offer can be availed of by all UK customers who transact on trueroots during the promotion period.

3. How can I get free additional minutes during the promotion period?

Post successful transaction, customer shall get free additional talk time as per the plan of transaction mentioned below.

Plan Talk time (mins) to call India @ 2.9 p/m Additional free talk time (mins) @ 2.9 p/m* Effective rate to call India (p/m)
200 6896 7000 1.45

Customer can either carry out successful transaction on the www.trueroots.co.uk portal or can call CC # 0800 635 8181

4. Within how many day(s) will I receive the free additional talk time?

On successful transaction customer shall receive the free additional talk time with in 24 hrs.

5. How many free additional minutes will get credited in to my account?

Your account shall get credited with an equivalent amount in GBP. The amount is calculated at India calling rate of 2.9 p/m

6. What is the validity of free minutes which I received?

The validity period will be 1 year from the date of first call.

7. I didn't receive the free additional talk time? How will I get the same?

You need to contact customer service on 0800 635 8181.

8. Can I call other countries using these free additional minutes?

The same amount can be used to call other destinations apart from India. Considering the calling country rate, the available talk time amount shall vary

9. Can I use this PIN even after I exhaust the free additional minutes?

Yes, you can continue using the PIN even after you run out of free additional minutes. You need to recharge you account and avail of our exciting offers.

10. I am an existing trueroots customer and want to avail of the offer? Do I need to open a new account or the free additional minutes shall get credited in my existing account?

No, existing trueroots customer need not open a new account. They can recharge their existing account by transacting on www.trueroots.co.uk using the same username & password or by calling CC # 0800 635 8181

11. What happens when I recharge??

In case of recharge please refer to the table below given below.

Plan Talk time (mins) to call India @ 2.9 p/m Additional free talk time (mins) @ 2.9 p/m Effective rate to call India (p/m)
5 172 172 1.45
10 345 345 1.45
20 690 690 1.45
50 1724 1724 1.45
100 3448 3448 1.45