FAQ UK

Trueroots introduces "Truebargain" plan - Now call one number in India, Pakistan , Bangladesh and Srilanka at a special rate from UK.

Calling one number in India, Pakistan , Bangladesh and Srilanka at a special rate from UK

• On purchasing the "TrueConnect " plan, you can enjoy great rates to India, Pakistan, Bangladesh and Srilanka and extend those rates by recharging your account as often as you want until the offer expires. All recharge amounts are applied 100% to talk time Rates

United Kingdom: On purchase of "TrueConnect" plan, for GBP20, you can configure one destination number ( landline /mobile ) in either India, Pakistan, Bangladesh and Srilanka. Trueroots offers special rates to this one number that you configure, details of which are mentioned below

Please note that once you configure a particular number, it cannot be modified for a minimum of 30 days.

For calling any other number in India, Pakistan, Bangladesh and Srilanka ( besides the one number that you configure ), the following rates would apply:

For calls made to any other countries, standard rates would apply and can be viewed at
www.trueroots.co.uk/calling/rates

1. How do I configure the destination number for which the special rates would apply?

To configure the one particular number, you have to login to your account, click on Account Settings, then click on Truebargain settings on the left hand side of the page. Here you can register one number in any of the 4 countries, India, Pakistan, Sri lanka or Bangladesh. Please note that once you configure a number, you cannot change it for 30 days.

For details on calling rates to other destinations, please Click here

2. How do I transact on trueroots?

There are two ways customer can transact on trueroots.

1. Trueroots online portal www.trueroots.co.uk
2. Call CC # 0800-635-8181

The product plan details are:

Please note:

One needs to buy this product at GBP20. You may recharge the account multiple times , and all recharge amounts will be valid for 1 year from the date of last recharge. If you decide not to recharge your account during the initial 12-month term, any Talktime Value remaining at that time will be forfeited. If you do recharge your account and, any Talktime Value remaining 1 year from the date of last recharge will be forfeited.

3. How many minutes will I get?

You will get 100% amount of GBP20 for calling.

Further you can recharge the same account before the expiry of initial validity of 12 months with GBP5, GBP10, GBP20, GBP50, or GBP100.

4. Who can avail themselves of this offer?

This offer is available to existing U.S. trueroots subscribers as well as new U.S. trueroots registrations.

5. What is offer duration?

• Purchase is open from May 11 2011 (09:00 a.m. eastern time)
• Recharge need to be carried out within next 12 months from the date of your initial purchase.

6. What happens when initial product talk time (GBP20) ends/is about to expire?

As soon as you near the expiry of initial validity (12 months from the date of purchase) and/or initial product talk time (GBP20) end, we request you to recharge the same account with GBP5, GBP10, GBP20, GBP50, or GBP100; enjoy 100% talk time at special reduced rates for the next 1 year from the date of last recharge.

Any initial product talk time (GBP20) remaining after completion of initial validity (12 months) will be forfeited unless you recharge your account before expiration of that initial 12 month period.

One can recharge the product multiple times and enjoy the special reduced calling rates for the next 1 year from the date of last recharge.

Any product talk time remaining after completion of recharge validity (1 year from the date of last recharge) will be forfeited.

There are two ways customer can transact on trueroots.

1. Trueroots online portal www.trueroots.co.uk
2. Call CC # 0800-635-8181

7. How do I buy this product?

If you are a new customer or an existing trueroots customer:

• Sign up and join the trueroots family.
• Please click on the Truebargain special banner on the home page. You will be redirected to the promotion page wherein you need to click on the Buy option.
• Please select the 20GBP pack and fill the required details and confirm the same
• Within seconds you'll receive a detailed mail from us with your account ID
• For further clarity, please call our 24x7 toll free customer care at 0800-635-8181

8. I already have balance in my existing account. Can I buy the "GBP20 product plan"?

Yes, why not.

But please note that:

• One needs to buy a separate account.
• The balance in existing account cannot be used for buying the "GBP20 product plan".
• Your existing balance will remain intact (unless you use it to make calls).

9. I've already enrolled myself for Auto Recharge. Is that applicable for the Truebargain product plan too?

You need to enroll again for auto recharge under the "Truebargain product plan". The auto recharge functionality shall top up the account

The auto recharge you have enrolled earlier will take care of low balance in your main regular account ONLY.

10. I have bought the "Truebargain " and the initial product talktime/initial validity is about to expire. I need a grace period. Will I get some waiting time to keep my remaining minutes after the 12 month period ends before I recharge it?

No. As soon as you near expiration of initial validity, we request you to recharge the same account with GBP5, GBP10, GBP20, GBP50, or GBP100; enjoy 100% talk time and special reduced rates for the next one year from the date of last recharge.

11. I have bought the "Truebargain plan". I don't like it anymore. Can I get a refund?

Sorry. We will not be able to entertain any refund for the "Truebargain plan".

12. I am going to UK/Canada. Can I use this product there too?

Yes. Roaming on this product is allowed. Although special low rates will apply, rates for the "GBP20 product plan" vary from country-to-country.

13. What is the validity of minutes which I received under "Truebargain plan"?

The validity period of minutes will be 12 months from the date of subscription and one year date of last recharge.

14. Can I call other countries using the "Truebargain "?

Yes. However, rates to different countries (and the available talk time amount) shall vary. You can check the rates by clicking here www.trueroots.co.uk/calling/rates

15. I am an existing trueroots customer and want to avail of the Truebargain? Do I need to open a new account or the talktime value shall get credited in my existing account?

Yes. Existing trueroots customer need to open a new account. They can register by transacting on Error! Hyperlink reference not valid.or by calling CC # 0800-635-8181 as explained in Ans # 7.