Thank you for your purchase, We hope you happy with your order however, should you not be you can return to us for a full refund excluding shipping costs, please see below for a more detailed breakdown of our return policy.

Returns

Any returns must be postmarked within 30 days of purchase date, they must arrive back to us in a new & unused condition to receive a full refund.

Returns Process 

To begin the returns process, please email customer service at Support@trueroots.com you will then be given a return's address & reference number.

Refunds

After receiving your return it will be inspected we will at that point process the refund once the order has being checked over, please allow us at least 5 working days upon receipt of your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

Support@trueroots.co.uk